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No matter where they stand in an organization's hierarchy, leaders of any sort can improve their internal communication skills. But how can this be accomplished without hurting someone's ego or making them feel defensive?
There are a few effective strategies for communicating effectively with both bosses and colleagues: 1. Understand their preferences
Communication between you and your boss is of utmost importance in any workplace environment. From providing updates, to discussing issues or seeking guidance - good dialogue lays the groundwork for productive and efficient operations.
Poor leadership communication can result in frustration, agitation and even anger among employees. To effectively implement change it's essential that this issue be approached diplomatically and tactfully.
Avoid long, drawn out conversations about your ideas and focus on what's most essential to your boss. Keep in mind that their time is valuable; they do not want to listen to lengthy explanations as to why yours is superior, which could become emotionally charged if they become emotionally invested in the conversation.
Make use of straightforward language and avoid jargon as much as possible; if necessary, however, use it sparingly and define each term used so your boss has an opportunity to ask any necessary questions or seek clarifications if necessary.
If your boss prefers verbal briefs but struggles with writing them out, try scheduling regular, short, informal meetings to provide quick updates on projects and company-wide issues. Uncommunicative bosses might respond better to text messaging or an informal desk chat than reading an employee email newsletter that leaves people confused and wondering where their email came from; using their strengths can help build an effective communications relationship.
2. Don’t be afraid to ask questions
No matter the topic at hand, it's vital that you appear confident when speaking to your boss. Being able to outline all of the skills you bring is also helpful in this regard.
As an effective communicator, you could describe yourself by noting your ability to listen carefully and explain things clearly to team members. If you tend to get nervous easily, rehearsing what you want to say beforehand might help so you don't unintentionally send off signals such as crossing your arms or looking away while speaking.
Additionally, when meeting directly with your manager, make sure you ask their opinions on an issue or project that has been on your mind. Doing this will show them you value their ideas while showing that you trust their judgment.
When your manager provides an outstanding brief or hosts a productive meeting, take the opportunity to praise them on it! Complimenting them for it is an effective way of reinforcing positive behaviors such as open and honest communication - which in turn changes company culture for the better in time - it's a win-win scenario!
Follow up is the act of checking in with someone after having had a conversation or task to ensure a complete and clear understanding has been attained. It is an integral component of effective workplace communication as it allows both parties to ensure all loose ends have been tied off - be it discussing an important issue with your boss, updating them on progress of a project, or discussing an important topic among colleagues - open communication lines are essential to the success of both parties involved.
As different people communicate differently, and your boss' preferred mode of communications may differ from yours, it is best to adapt your communications style accordingly so they are more responsive. For instance, if they prefer providing company updates via email but find themselves getting lost in the jargon or missing some essential info they should schedule small town hall meetings or video chats to ensure they receive all of the information that they require.
Though dealing with poor communicators may be frustrating, it's essential that any issues be raised tactfully and strategically. If meetings with your boss fail to produce results that you desire, consider asking a higher-up to step in and address the problem on their behalf; that way you won't end up alienating them by criticizing their communications skills in front of others.
4. Don’t be afraid to disagree
As difficult as it can be to disagree with someone in authority, doing it politely is possible. Most managers will welcome hearing an alternative viewpoint provided it's presented well and supported with data or charts - anecdotes or hypotheticals won't convince skeptics!
When discussing disagreements with your boss, be open and direct about your reasons. Avoid being personal as this will alienate her and damage your relationship with her. If your emotions become escalated during an argument, take time out for yourself before continuing the dialogue; consider whether it's really worth your while to have this discussion at all.
Whenever necessary, set up a private meeting with your boss. Arguing in public would only serve to embarrass her further and would send the wrong message about what you intend.
One way to demonstrate your ability to disagree respectfully with a superior is by giving positive feedback when appropriate. For instance, if your boss displays strong leadership abilities, offer your praise and support as this will demonstrate that you're open to her ideas while simultaneously showing her that your professional relationship with her is mutually beneficial. Furthermore, setting an excellent example for subordinates by communicating effectively with her will serve to set a good precedent in their workplace relationships.